Privacy

🔒 Privacy Policy

At Herbal Spell, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

📊 Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order history and preferences

We also automatically collect certain data such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies)

🛍️ How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you بشأن your order or inquiries
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send updates, promotions, or marketing emails (only if you opt in)

🍪 Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Understand how customers use our site
  • Provide a better, personalised experience

You can choose to disable cookies through your browser settings.

🔐 How We Protect Your Data

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

All payments are processed securely through trusted third-party payment providers. We do not store your full payment details.

🤝 Sharing Your Information

We do not sell or rent your personal data.

We may share your information with:

  • Payment processors
  • Shipping and delivery companies
  • Service providers who help operate our business

These parties only use your data as necessary to perform their services.

📅 Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes

⚖️ Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us.

📩 Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: herbalspell@hotmail.com

🔄 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.