Return & Exchange

🔄 Return & Exchange Policy

At Herbal Spell, we strive to provide high-quality beauty products that you’ll love. If you’re not completely satisfied with your purchase, please review our return and exchange policy below.

📦 Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

Items must be unused, unopened, and in their original condition
Products must be returned in their original packaging
Proof of purchase (order confirmation or receipt) is required

💌 How to Request a Return

To initiate a return, please contact us at:

Email: herbalspell@hotmail.com

Include:

Your order number
The item(s) you wish to return
Reason for return

Once your request is approved, we will provide further instructions.

🚚 Return Shipping

Customers are responsible for return shipping costs
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items

🔁 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please email us with details and supporting images if possible.

⚠️ Damaged or Faulty Items

If your item arrives damaged or faulty, you must contact us within 24 hours of delivery.

Please include:

Clear photos of the damaged item
Your order number

We will review your case and take appropriate action, which may include a replacement or refund.

💳 Refunds

Once we receive and inspect your return:

You will be notified of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method within a few business days

Shipping costs are non-refundable.